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Emergency

Frequently Asked Questions
The Emergency Department at Cornwall Community Hospital, located at the McConnell site, operates 24 hrs a day, 365 days per year. A team specially trained in Emergency Medicine is here to care for patients whose health problems need immediate attention. 

Confidentiality 

Your confidentiality is protected within the limits of the law. We will not share information about your visits unless requested by you.

How do I know if it is an emergency or not?
If you are unsure whether your health problem needs to be treated immediately call Telehealth Ontario at 1-866-797-0000 for free access to registered nurses who will help you decide where and when it is best to receive the care you need.

Walk-In Clinics

In Cornwall, there are two walk-in clinics that can treat non-urgent medical problems.  However, if you know that you are dealing with a serious medical emergency, don't hesitate to call “911”. The ambulance paramedics will respond quickly and take you to the Emergency Department where you will receive the appropriate care. 

820 McConnell (Suite 128)
Hours of Operation :
  • Monday through Friday 9:00am- 4:30pm
  • Saturday 9:00am- 2:30pm
1335 Pitt St.   
Hours of Operation :
  • Monday through Thursday 9:00-6:30pm
  • Friday 9:00am- 4:00pm

Where should I present myself when I first arrive in the Emergency Department?
Please enter through the main Emergency doors on the North side of the property and take the first door to your right. You must first see the Triage Nurse who is specifically trained in emergency care. The Triage Nurse determines the order in which you are seen, based upon your condition (i.e., more seriously ill patients are seen sooner). Please be sure to bring your provincial Health Card and list of medications with you.

What Happens After Triage?
Once you have been triaged, go to the Registration Desk, which is located to the right of the main emergency entrance.  The Registration Clerk will need your Ontario Health Card. At every visit, you will be asked your name, address, phone number, date of birth, family doctor's name and who to call in the case of an emergency.  By checking this information at every visit, we are sure that your file is current.  If you can't give this information, please ask a family member or friend to help you.

After you have finished with the registration process, you will be informed as to which area you are to wait in.  If you are assigned to the Minor Treatment Suite please follow the red line along the wall to this waiting area.

Please wait in the waiting room until we call your name. We will not forget you. However, if you begin to feel worse it is important to tell the Triage Nurse.

Who gets seen first? Will I have to wait?
People who are the sickest are treated first. At times you may have to wait. Please note that CCH's wait times are less than the provincial average.  Exact waiting times are not given because the Emergency Department is always changing. For example, someone may need help suddenly or a very sick patient may arrive, thus affecting your wait time. 

Please remember that the Emergency Department may look quiet while you are waiting, but it may actually be very busy in the area where patients are being treated. We may be caring for someone who needs considerable attention from our staff.

Who will care for me in the Emergency Department?
At CCH, we have a specialized team composed of Registered Practical Nurses, Registered Nurses, Nurse Practitioners as well as Emergency Physicians. 

Can I have visitors?
Yes, you can have one visitor per patient. If a visitor is unwell, we ask that they do not visit any area of the hospital.   

Parking

Paid parking is available at a maximum of $6.00 per 24 hours. 

What if I am admitted to hospital?
If you or your family member is being admitted, it may take time to arrange for a bed on a patient care unit. Other patients may need to be moved or discharged before a bed becomes available. We will care for you or your family member while in the Emergency Department. We will try to keep you informed about when you or your family member will be moved to a patient care unit.  Please send valuables home with a family member or a friend.

What happens when I go home?
Before you leave, treatments or medications may be given. Some equipment or tests are not covered by OHIP and you may be charged a fee and it is payable to the CCH cashier on level 1 beside the cafeteria.

When you are released, you will be given instructions that may include home treatment, prescriptions or follow-up care. If you have any questions about care at home, activity, diet or follow-up visits, feel free to ask.

There is a specific release time assigned to you.  If you have not left at the assigned time, you will be directed to the waiting room.  This is because there may be someone else in the Emergency Department in need of your bed.  Your understanding is appreciated.
Emergency
Frequently Asked Questions






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