Frequently Asked Questions
Emergency Department at Cornwall Community Hospital, located at the
McConnell site, operates 24 hrs a day, 365 days per year. A team
specially trained in Emergency Medicine is here to care for patients
whose health problems need immediate attention.
Your confidentiality is protected within the limits of the law. We will not share information about your visits unless requested by you.
How do I know if it is an emergency or not?
you are unsure whether your health problem needs to be treated
immediately call Telehealth Ontario at 1-866-797-0000 for free access
to registered nurses who will help you decide where and when it is best
to receive the care you need.
Cornwall, there are two walk-in clinics that can treat non-urgent
medical problems. However, if you know that you are dealing with a
serious medical emergency, don't hesitate to call “911”. The ambulance
paramedics will respond quickly and take you to the Emergency
Department where you will receive the appropriate care.
820 McConnell (Suite 128)
Hours of Operation :
1335 Pitt St.
- Monday through Friday 9:00am- 4:30pm
- Saturday 9:00am- 2:30pm
Hours of Operation :
- Monday through Thursday 9:00-6:30pm
- Friday 9:00am- 4:00pm
Where should I present myself when I first arrive in the Emergency Department?
Please enter through the main Emergency doors on the North side of the property and take the first door to your right. You
must first see the Triage Nurse who is specifically trained in emergency care. The Triage Nurse determines the order in which you are
seen, based upon your condition (i.e., more seriously ill patients are
seen sooner). Please be sure to bring your provincial Health Card and list of medications with you.
What Happens After Triage?
you have been triaged, go to the Registration Desk, which is located to
the right of the main emergency entrance. The Registration Clerk will
need your Ontario Health Card. At every visit, you will be asked your
name, address, phone number, date of birth, family doctor's name and
who to call in the case of an emergency. By checking this information
at every visit, we are sure that your file is current. If you can't
give this information, please ask a family member or friend to help
After you have finished
with the registration process, you will be informed as to which area
you are to wait in. If you are assigned to the Minor Treatment Suite
please follow the red line along the wall to this waiting area.
wait in the waiting room until we call your name. We will not forget
you. However, if you begin to feel worse it is important to tell the
Who gets seen first? Will I have to wait?
who are the sickest are treated first. At times you may have to wait. Please note that CCH's wait times are less than
the provincial average. Exact waiting times are not given because the
Emergency Department is always changing. For example, someone may need
help suddenly or a very sick patient may arrive, thus affecting your wait time.
remember that the Emergency Department may look quiet while you are
waiting, but it may actually be very busy in the area where patients
are being treated. We may be caring for someone who needs considerable attention from our staff.
Who will care for me in the Emergency Department?
CCH, we have a specialized team composed of Registered Practical
Nurses, Registered Nurses, Nurse Practitioners as well as Emergency
Can I have visitors?
you can have one visitor per patient. If a visitor is unwell, we ask that they do not visit any area of the hospital.
Paid parking is available at a maximum of $6.00 per 24 hours.
What if I am admitted to hospital?
you or your family member is being admitted, it may take time to
arrange for a bed on a patient care unit. Other patients may need to be
moved or discharged before a bed becomes available. We will care for
you or your family member while in the Emergency Department. We will
try to keep you informed about when you or your family member will be
moved to a patient care unit. Please send valuables home with a family
member or a friend.
What happens when I go home?
you leave, treatments or medications may be given. Some equipment or tests are not covered by OHIP and you may be charged a fee
and it is payable to the CCH cashier on level 1 beside the cafeteria.
you are released, you will be given instructions that may include home
treatment, prescriptions or follow-up care. If you have any questions
about care at home, activity, diet or follow-up visits, feel free to
There is a specific release
time assigned to you. If you have not left at the assigned time, you
will be directed to the waiting room. This is because there may be
someone else in the Emergency Department in need of your bed. Your
understanding is appreciated.