SeamlessMD Transforms Surgical Experiences and Improves Patient Outcomes
2024-04-20
For the past two years, Cornwall Community
Hospital (CCH) has integrated SeamlessMD into patient care, improving the pre-
and post-operative experiences of surgical patients.
SeamlessMD is available as a mobile app on your
smartphone, tablet and/or online as a website on your computer. It provides
free, interactive, step-by-step digital education to equip surgical patients
with the information they need to prepare for and recover from their surgery at
CCH.
Patients receive reminders, educational videos,
tips for recovery, to-do lists, and useful resources to answer your questions
before and after surgery. They also receive personalized guidance and check-ins
from the care team.
Committed to advancing innovation, CCH became
the first hospital in Canada to integrate SeamlessMD within its electronic
health record system in 2022.
SeamlessMD has transformed the way in which we
engage and monitor our surgical patients. Previously we relied heavily on paper
and verbal instructions; we are now able to provide comprehensive, personalized
education and guidance in real-time at your fingertips to help you prepare and
recover more comfortably from home.
The outcomes of SeamlessMD have been profound
for our patients and staff. The hospital has observed reduced length of stays
and fewer Emergency Department visits and readmissions. More than 42% of
patients reported that SeamlessMD helped them avoid at least one phone call to
the hospital. Nearly 100% of patients who enrolled in SeamlessMD at CCH would
recommend the service to others.
Here is what some of what our patients are
saying:
“Any questions I might have had, would have
been answered without having to phone someone or going to a hospital.”
“It had easy physiotherapy exercises with
visuals I could follow. I felt connected to and followed by a healthcare
professional. This helped me to feel confident about my progress.”
“Use of the daily surveys helped to keep me on
track to work towards a full recovery. I called the office once after
completing the survey and was advised to attend the clinic taking place that
day. It was reassuring to know that staff took my concerns seriously.”
Dr. Chris Raynor, Orthopedic Surgeon at CCH,
was part of the project’s implementation team in 2022, and two years later, can
attest to the impact of SeamlessMD.
“I have had quite a few patients tell me that
SeamlessMD was a lifesaver for them. On more than one occasion it has also
allowed me to catch a deteriorating patient prior to anything serious, allowing
me to prevent a potentially poor outcome such as a deep infection of an
arthroplasty implant.”
Furthermore, according to Dr. Raynor,
SeamlessMD places patients firmly at the centre of their care.
“It improves patient interactions with the
surgical team and makes their recovery much more of an interactive process,
reducing or eliminating any feelings of isolation after their procedure and
allows them to feel supported. It also improves their ability to provide
feedback to the hospital and to their surgical team so that they can improve
their own care and the care of others who are undergoing similar procedures.”
SeamlessMD is available for patients undergoing
hip replacement, knee replacement, colorectal, shoulder, breast, and emergency
surgeries at CCH. To enroll and enhance your experience and outcomes, consult
with the surgical care team at CCH for guidance.
Additionally, CCH is excited to announce the
return of MyChart™, the hospital's patient portal, on May 15th. More details
will be rolled out in the coming weeks. Patients and families can stay updated
by following CCH on social media or visiting our website at www.cornwallhospital.ca.
By implementing innovative digital solutions
like SeamlessMD, CCH continues to lead the way in delivering and enhancing
patient-centred care as part of our 2022-2027 Strategic Plan.