main hospital building at night

Patient Safety and Relations

Patient Safety Tips

Fall Prevention

In the Emergency Department and/or on admission to CCH, all patients are assessed for Fall Risk. If you aren’t sure if you are at high risk for falling, ask your health care provider. We are here to help and we want you to be safe while in our care.

Here is a list of resources to help keep you safe at home:

http://www.eohu.ca/healthyaging/index.php

http://www.champlainhealthline.ca/

http://www.rgpeo.com/en.aspx

 

Patient Relations

Cornwall Community Hospital has a patient relations delegate who is a part of the Quality and Risk Department. Whether you have a complaint, a suggestion, or a compliment, we would like to hear your feedback!


What To Do If You Have A Concern

As a first step, you may wish to speak with your care providers directly or take the matter up with the manager of the unit or the attending physician. If you don’t feel satisfied after this, please feel free to contact the Patient Relations office for help.

 

When To Contact Us

  • When you want to give us your ideas or suggestions
  • When you have compliments or concerns about services or interactions with CCH staff or physicians.

What We Can Do For You and Your Family

  • Listen and be supportive
  • Explain how things work and what you can expect from the hospital and the doctors
  • Help everyone communicate better with each other – your family members, our staff and our doctors
  • Respond to your concerns and help to sort out issues and problems
  • Work with you and members of your health care team to help you decide your options
  • Ensure your feedback is shared with your health care team

What Comes From Our Discussions With You

The issues you bring to our attention don’t get “filed away” – we work with physicians and senior members of management in order to improve your experience at CCH. We’ll work towards change wherever possible and reasonable. Our goal is to improve safety and quality of care.


Know Your Rights and Responsibilities 

Patients/Caregiver Rights and Responsibilities