Patient Safety and Relations

You're in Good Hands at CCH: How We Maintain a Culture of Quality and Safety

At Cornwall Hospital, ensuring our patients receive safe patient-centred care is at the core of our vision of providing Exceptional Care. Always., and Maintaining a Culture of Quality and Safety is a strategic priority in our 2022-2027 Strategic Plan. In 2019, this was validated by our peers as Cornwall Hospital was accredited with Exemplary Standing by Accreditation Canada for exceeding key healthcare quality performance and patient safety metrics.

Some of the ways we maintain and promote patient safety in all we do at CCH include utilizing:

A state-of-the-art Electronic Health Record
A Professional Practice Model
Fall prevention strategies
Infection and prevention control measures
Patient identifiers
Hospital cleanliness and accessibility
Surgical safety checklists
Medication reconciliation
And more!

Patient Relations

Whether you have a complaint, a suggestion, or a compliment, we would like to hear your feedback!

As a first step, you may wish to speak with your care providers directly or take the matter up with the manager of the unit or the attending physician. Please scroll below for a complete list of unit managers and their contact information. If you don’t feel satisfied after this, please feel free to take further measures in contacting the hospital's Quality and Risk Department by visiting the Contact Us / Complaints webpage here.

What We Can Do For You and Your Family

Listen and be supportive
Explain how things work and what you can expect from the hospital and the doctors
Help everyone communicate better with each other – your family members, our staff and our doctors
Respond to your concerns and help to sort out issues and problems
Work with you and members of your health care team to help you decide your options
Ensure your feedback is shared with your health care team