You're in Good Hands at CCH: How We Maintain a Culture of Quality and Safety
At Cornwall Hospital, ensuring our patients receive safe patient-centred care is at the core of our vision of providing Exceptional Care. Always., and Maintaining a Culture of Quality and Safety is a strategic priority in our 2022-2027 Strategic Plan. In 2019, this was validated by our peers as Cornwall Hospital was accredited with Exemplary Standing by Accreditation Canada for exceeding key healthcare quality performance and patient safety metrics.
Some of the ways we maintain and promote patient safety in all we do at CCH include utilizing:
As a first step, you may wish to speak with your care providers directly or take the matter up with the manager of the unit or the attending physician. Please scroll below for a complete list of unit managers and their contact information. If you don’t feel satisfied after this, please feel free to take further measures in contacting the hospital's Quality and Risk Department by visiting the Contact Us / Complaints webpage here.
Learn more about your rights and responsibilities: Patients/Caregiver Rights and Responsibilities
Kelly Shaw, 613-938-4240 ext. 4523
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Patient and Family Advisory Committee
Cornwall Community Hospital is located on the traditional lands of the Akwesasne Mohawks and their ancestors. We are forever grateful to those who had been on these lands before us and through their stewardship and connection to the land, have made it what it is now. Read our full Land Acknowledgement here.
Mental Health Crisis Line
1-866-996-0991 (16 yrs +)