main hospital building at night

Patient Safety and Relations

You're in Good Hands at CCH: How We Maintain a Culture of Quality and Safety

At Cornwall Hospital, ensuring our patients receive safe patient-centred care is at the core of our vision of providing Exceptional Care. Always., and Maintaining a Culture of Quality and Safety is a strategic priority in our 2022-2027 Strategic Plan. In 2019, this was validated by our peers as Cornwall Hospital was accredited with Exemplary Standing by Accreditation Canada for exceeding key healthcare quality performance and patient safety metrics.

Some of the ways we maintain and promote patient safety in all we do at CCH include utilizing:

Patient Relations

Whether you have a complaint, a suggestion, or a compliment, we would like to hear your feedback!

As a first step, you may wish to speak with your care providers directly or take the matter up with the manager of the unit or the attending physician. Please scroll below for a complete list of unit managers and their contact information. If you don’t feel satisfied after this, please feel free to take further measures in contacting the hospital's Quality and Risk Department by visiting the Contact Us / Complaints webpage here.

What We Can Do For You and Your Family

  • Listen and be supportive
  • Explain how things work and what you can expect from the hospital and the doctors
  • Help everyone communicate better with each other – your family members, our staff and our doctors
  • Respond to your concerns and help to sort out issues and problems
  • Work with you and members of your health care team to help you decide your options
  • Ensure your feedback is shared with your health care team

Know Your Rights and Responsibilities 

Learn more about your rights and responsibilities: Patients/Caregiver Rights and Responsibilities 


Manager of Critical Care

Kelly Shaw, 613-938-4240 ext. 4523

Manager of Chemotherapy / Medical Day Care

Emilie Lalonde, 613-938-4240 ext. 4005

Director of Diagnostic Imaging

Jennifer Barkley, 613-938-4240 ext. 5233

Manager of Hemodialysis Clinic

Natalie Burke, 613-938-4240 ext. 2000

Manager of Acute Medicine (JMP1 Medicine)

Jannick Langlais, 613-938-4240 ext. 2473

Manager of Sub-Acute Medicine (JMP2 Medicine, Stroke, Rehab, ALC-Level 6, Allied Health)

Jannick Langlais, 613-938-4240 ext. 2473

Manager of the Emergency Department

Natalie Bourgeois, 613-938-4240 ext. 5239

Director of Food / Dietary Services

Jason Laplante, 613-938-4240 ext. 2284

Manager of Environmental Services

Cindy Ley, 613-938-4240 ext. 4287

Manager of Inpatient Surgery / Ambulatory Care Services

Kayleigh Martin, 613-938-4240 ext. 4057

Manager of Women and Children's Health

Jackie Girard, 613-938-4240 ext. 2215

Manager of Inpatient Mental Health

Jo-Ann Tessier (Interim), 613-938-4240 ext. 4311

Director of Community Addiction and Mental Health Services

Ann Zeran, 613-938-4240 ext. 8119

Manager of the Operating Room

Graeme Mitchell, 613-938-4240 ext. 4533

Manager of Level 3 Outpatient Clinics (Heart Failure / Thrombosis / Respiratory)

Natalie Burke, 613-938-4240 ext. 2000

Manager of Pharmacy

Emilie Lalonde, 613-938-4240 ext. 4005

Manager of Patient Registration / Switchboard

Emilee Walker, 613-938-4240 ext. 2316