Coming to the Hospital

Visitor Access to the Hospital

Effective Monday, January 24, 2022: 

Due to the ongoing COVID-19 pandemic, visitor access to Cornwall Community Hospital including the Emergency Department is currently restricted to exceptional circumstances only.

Exceptional circumstances are:

  • Parents of children under the age of 18
  • Those visiting patients at the end-of-life in coordination with the care team
  • Other circumstances requiring family presence and coordinated by the care team
  • Attending a birthing partner’s obstetrical ultrasound
  • Attending a partner’s birth and delivery (see FAQ section below for more details)
  • Staying with your child admitted to the hospital (see FAQ section below for more details) 

Booking Virtual Visits:

Families are able to reach out to their loved ones who are staying at the hospital by using their own device for a virtual visit. If your loved one at the hospital does not have access to a device like a tablet or a smartphone, or requires assistance, we can help by lending a hospital-owned tablet and facilitating the visit. Please call extension 4778 to book a virtual visit. 

Visitation appointments must be booked in advance. To book a visitation appointment, please call 613-938-4240 ext. 4778 between 8:00 am and 4:00 pm, 7 days a week.

To ensure the safety of everyone entering the hospital, visitors and essential care partners entering Cornwall Community Hospital will need to provide proof that they have been fully vaccinated against COVID-19 along with a piece of government-issued photo identification. This does not apply to patients. Exemptions are limited to certain exceptional and compassionate circumstances.

“Fully vaccinated” is defined as having two doses of a Health Canada-approved COVID-19 vaccine with the last dose at least 14 days ago.

Proof of being fully vaccinated can be provided using a paper or electronic receipt. If you were vaccinated in Ontario, you can download your proof of vaccination.

 

When coming to the hospital, all visitors and essential care partners:

  • will be screened at the entrance
  • must wear a hospital-issued mask at all times (a mask will be provided at the screening desk)
  • must practice physical distancing (stay at least six feet apart from others) at all times
  • must follow instructions from staff on the unit

How to access the hospital during the COVID-19 pandemic:

  • If you are having a medical emergency, go to the Emergency Department or call 911. The Emergency Department at CCH is open 24/7. The entrance to the Emergency Department can be found on the north side of the building.
  • Please use the hospital’s Main Entrance doors when coming for an appointment. The Main Entrance is located on the south side of the building and doors are unlocked Monday to Friday from 6:00 am until midnight, Saturdays from 6:00 am until 8:30 pm, and Sundays from 8:30 am until 8:30 pm. You will need to use the Emergency Department entrance if you are coming to the hospital outside of the above hours.
  


Visiting the Hospital

What questions will I be asked during screening?

The Ontario government requires hospitals to actively screen visitors who come to the hospital. The screeners will ask you about:

  • symptoms
  • recent exposure to someone with COVID-19
  • recent travel
  • vaccination status (paper or digital receipt showing proof of full vaccination from COVID-19, along with a piece of government issued photo identification is required)
  • basic information about you so that we can do contact tracing in the future if needed

This screening is designed to help us ensure that visitors and Essential Care Partners coming into the hospital are not ill and/or not at risk of COVID-19 exposure from travel or close contact.

We strongly encourage all eligible people to get the COVID-19 vaccine, as it protects from serious illness, hospitalization and death. In preventing increases in hospitalizations, getting vaccinated protects our health-care system and ensures that health-care workers can continue to provide care for all those who need it.

What types of inpatients can have visitors/care partners?

 

Hospital visitation with inpatients is currently restricted to exceptional circumstances only. 

Do I have to schedule my visit with an inpatient before I come?

While in visitor restrictions, visitation appointments with inpatients must be booked in advance. However, visitation is currently restricted to exceptional circumstances only. If you feel as though your visit could qualify as an exceptional circumstance, please call 613-938-4240 ext. 4778 between 8:00 am and 4:00 pm.

Can I accompany a patient to their outpatient appointment?

During visitor restrictions, only essential visitors or care partners who meet the criteria for exceptional circumstances are allowed to accompany for the following types of patients:

  • Diagnostic Imaging (birthing partners can accompany for obstetrical ultrasounds)
  • Ambulatory Clinic
  • Chemotherapy
  • Dialysis
  • Endoscopy
  • Outpatient Mental Health
  • LAI (Long-acting Injection) Clinic
  • Day Surgery / Same Day Surgery

Can I attend a birth and delivery?

  • Women in labour can identify 1 essential care partner for the birth and delivery and stay within the department, this person will remain in the room with mom and baby for the duration of the admission. Meals will be provided. Please bring non-perishable snacks, infant car seat and all other items needed for your stay when you come.

  • The alternative would be the same visitation permissions as other departments: call visitation extension at 4778 to schedule a daily 1-person visit.
  • In and out privileges are not permitted and will only be considered under exceptional circumstances with prior authorization by the manager or delegate.

If not fully vaccinated:

  • 1 birthing partner/spouse not fully vaccinated against COVID-19 can attend the birth and delivery, but must wear full personal protective equipment (provided by the hospital). No in and out privileges.

  • The same unvaccinated birthing partner/spouse must remain in the room with mom and baby for the duration of the admission; is not permitted to leave the room. Meals will be provided. Please bring non-perishable snacks, infant car seat and all other items needed for your stay when you come. Smokers are encouraged to bring nicotine replacements as in-out-privileges won't be permitted.

  • At this time, individuals who are not fully vaccinated against COVID-19 will not be permitted to attend C-sections in the operating room, but can remain in the patient room until the mother and baby return.

 

Can I stay with my child admitted in the hospital?

Pediatric patients (0-17 years old) can have an essential visitor/care partner stay 24/7.

In and out privileges are not permitted and will only be considered under exceptional circumstances with prior authorization by the manager or delegate. 

Please plan accordingly for your stay by bringing non-perishable snacks and nicotine replacements if you smoke. Meals will be provided.

What about exceptional circumstances?

Although visitor restrictions are in effect and essential visitors and care partners must show proof of being fully vaccinated against COVID-19, CCH recognizes that there may be circumstances in which additional family or care giver presence may be required for compassionate or exceptional reasons. This includes:

  • Parents of children under the age of 18
  • Those visiting patients at the end-of-life in coordination with the care team
  • Other circumstances requiring family presence and coordinated by the care team
  • Fully vaccinated partner/spouse of patients having obstetrical ultrasounds
  • Staying with your child at the hospital

 

What if I am not fully vaccinated but need to see someone in the hospital or accompany them to their appointment?

There are limited exceptions to the requirement for vaccination for urgent or essential reasons. Currently these include:

  • Individuals under the age of 12
  • Accompanying an individual under the age of 18
  • Attending your partner’s birth and delivery (does not include C-sections and obstetrical ultrasounds)
  • Those visiting patients at the end-of-life in coordination with the care team
  • Other circumstances requiring family presence in coordination with the care team

Please speak with the care team to determine if you meet the criteria for an exception.

Can I schedule a virtual visit?

Using your own device:

With visiting restrictions in effect, we encourage families to reach out to their loved ones who are staying at the hospital, by using their own device for a virtual visit.

Using a CCH device:

If your loved one at the hospital does not have access to a device like a tablet or a smartphone, Cornwall Hospital can help by lending a hospital-owned tablet to facilitate a virtual visit!

What you need for a Virtual Family Visit:

  • A valid email address
  • A computer/tablet or phone with a camera and microphone
  • The Zoom App

A request to set up a virtual visit can be made by calling 613-938-4240 ext: 4740 and is available between the hours of 8:00 pm and 4:00 pm, 7 days a week. Information like the patient’s room number/name and time of the desired visit are helpful details to include when communicating.

Do I have to a wear a mask when coming to the hospital?

Yes. patients who are coming to the hospital for appointments, essential care partners and visitors will be given a disposable medical mask when they enter the hospital. Masks must be worn at all times while in the hospital. Masks help prevent the spread of respiratory illness, including COVID-19, when important measures such as physical distancing are not possible.

Public health guidelines also currently recommend wearing safety glasses during visitation. Please note that essential care partners/visitors are still entitled to visitation even if they do not have safety glasses. CCH does not provide safety glasses, however to comply with this best practice recommended by public health, care partners/visitors are encouraged to bring their own safety glasses from home. 

Who is an essential care partner or visitor?

These are individuals who have been identified by the patient as support persons. If the patient is not capable of designating their essential care partners/visitors their Substitute Decision Maker (as defined by the Province of Ontario) can make the designation.

Can I accompany someone to the Emergency Department?

One (1) essential visitor is permitted under exceptional circumstances only.