Coming to the Hospital

Visiting Hours at Cornwall Hospital

An open visiting policy is in place at Cornwall Community Hospital. This means there are no hours of restriction, allowing visitors at any time in accordance with the patient’s preference.

Things to consider when visiting a patient at Cornwall Hospital:

• Please stay home if you are feeling unwell.
• The number of people welcomed at the bedside is determined in collaboration with the patient, family, and health care team.
• To ensure safety, considerations must be given to the physical limitations of space. As an example, only one guest per admitted patient in the Emergency Department can be accommodated.
• Children under the age of 13 must be accompanied by an adult.
• Staff members may ask a visitor to speak at a lower volume or leave if they are failing to comply with appropriate standards of behaviour and rules of the hospital.
• To protect the privacy of our staff, physicians, patients, and clients, photography and video or audio recording are not permitted inside the hospital. Please do not take photos or record staff without their explicit consent. In accordance with hospital policy, security may ask you to delete any images or recordings that do not follow these rules.
• The hospital is a smoke-free property. This means, for the wellbeing of other visitors as well as our staff, physicians and patients, smoking on hospital property is forbidden. Should you wish to smoke, we ask that you leave the property and smoke on the sidewalk.

LATEX BALLOONS NOT PERMITTED

Scent-Free Environment

To help keep our hospital safe and comfortable for everyone, we ask visitors to avoid wearing scented products whenever possible. Perfumes, colognes, heavily scented lotions, and hair sprays can cause headaches, asthma symptoms, or allergic reactions in patients, visitors, staff, and physicians.

Where should I enter the hospital?

Between the overnight hours of 8:00 pm and 6:00 am, visitors are asked to come through the Emergency Department Entrance, which is located on the north side of the building, and to check-in with security personnel before proceeding for their visit.

Between the daytime hours of 6:00 am and 8:00 pm, visitors may enter the hospital through the Main Entrance, which is located on the south side of the building. Visitors may also enter through the Emergency Department Entrance during daytime hours.

You will see hand sanitizer stations set up at each of our entrances. Please stop to sanitize your hands when entering the hospital.

Please click here for more information on parking and accessing hospital entrance points. 

Feedback and Compliments

If you have comments, questions, or concerns about the care your loved one is receiving, please feel free to speak directly with a member of their care team. If your concern requires further follow-up, you may also contact the department manager and/or our Patient Relations Team.

• Department managers: [list and contact information here]
• Patient Relations Team: [contact information here – feedback form available at the bottom of the page]