Coming to the Hospital


Our Commitment to your Privacy and Confidentiality

At Cornwall Community Hospital, we recognize that the health information of our patients deserves to be treated with respect and sensitivity. We believe effective health treatment depends on a collaboration between patients and healthcare provider. An atmosphere of trust – where your health information is shared freely with those who need to know – is important in creating healthy outcomes. When it comes to collecting and using your personal health information, we take measures to ensure the privacy and confidentiality of the information is protected. Please read our privacy policy here.

Your Health Record:

Cornwall Community Hospital Health Information Services

How do I get a copy of my health records?

If you were a patient of Cornwall Community Hospital you can receive a copy of your health records by submitting a written request to the hospital.

What should the request include?

The written request for health records must include your name, date of birth and mailing address as well as the type of information you need. The request must be signed by you or your substitute decision maker.

Will the hospital have all of my records on file?

Cornwall Community Hospital retains and manages patient records according to government legislation and the corporation by-laws. This means the hospital may only maintain some of your records.

What happens if I want my records released to another individual?

Whether you want your records released to a relative, friend, family doctor or others, you must submit a signed consent, indicating who is to receive the information and giving the hospital authorization to release your information. The consent is valid for three months and it must be dated and witnessed. You may mail this consent form with your written request or bring the request in person to Cornwall Community Hospital, Health Information Services, 840 McConnell Avenue, Cornwall. 

Do I need parental consent if I am a youth?

Yes. If you want your health records released and you are not at least 16 years old, you must have a parent or legal guardian submit the request on your behalf.

What happens if I am inquiring about records for a deceased patient?

To obtain records for individuals who are deceased or incapable of signing consent, proof of executorship or legal signing authority must be submitted with the request.

How do I go about requesting birth information?

If you are looking for your birth information (e.g., proof of birth, time of birth), please submit a written request that includes your mother's full name and date of birth.

Does it cost me anything to request medical information?

There is an administrative fee for non-medical requests.

Walk-In Hours for Health Records Department

The Cornwall Hospital Health Records Department will now be open for public walk-ins from 8:00 am to 1:00 pm, Monday through Friday.

If you require assistance outside of these hours or at any other time, please call 613-938-4240, ext. 2247, and leave a message. A member of our team will return your call. People may also complete a form on-site and submit it in our secure drop box located in the department.


For more information on Cornwall Community Hospital’s release of information procedures and policies, contact the Manager of Health Information Services: Genevieve Holm at (613) 938-4240 ext. 4744

Please Note: Health Information Services requires the original, witnessed, signed authorization form in order to complete your request.