Your health record, in your hands.

CCH Introduces MyChart™

At CCH, your good health is important to us. To serve you better, interested patients can now sign up to access and review medical and personal health information online. This free, secure online tool is called MyChart™. MyChart™ was developed at Sunnybrook Health Sciences Centre in Toronto with more than 40 hospitals across Ontario participating in the program.

 

What is MyChart™?

MyChart™ is a free, secure online tool providing patients, their designated family members, and caregivers at CCH access to medical records and personal health information. Using your computer or device web browser, MyChart™ users can easily view test results, clinical documentation, and other health information.

Health record information from CCH visits starting as far back as May 08, 2020 to present date will be available online.

 

Patients using MyChart™ can:

  • Access medical and personal health information in one secure online portal.
  • Share access to medical and personal health information with multiple healthcare professionals, family members or caregivers, keeping the right people informed.
  • Take control of health information no matter where they are, accessing tools for self-monitoring and tracking, appointments, vaccinations records, and reminders for annual screenings like colonoscopy, mammograms, and physicals.

Signing up is easy!

Before getting started, you will need:

  1. An email address and access to the internet.
  2. An Ontario or Quebec health card.  *Patients must be sixteen years of age or older to sign up for MyChart™.

There are two ways to sign up for MyChart™

  1. Fill out the MyChart registration form on our website; or
  2. When registering for your next visit at CCH.
If you have any questions, please call the MyChart™ Support Line at 1-833-221-2202.

Already signed up? Access MyChart™ here.

 


Frequently Asked Questions

Where do I go online to access MyChart™?

MyChart™ is accessible from anywhere at any time through the Internet. Once the registration process is complete, users can go to the MyChart website, and log in to review their records.

How can I grant others access to my MyChart™ profile?

When you first register for MyChart™, only you will be able to see your health records.

After you register, you can choose to electronically grant access to family, caregivers, and primary care providers, through the “Share My Records” feature within MyChart™. Similar to an online banking e-transfer, you will be required to provide a valid email and specify a secret keyword that your delegate must successfully enter, upon receiving an email invite, to gain access to the information you have authorized.

What information will I have access to through MyChart™?

With MyChart™, you can view hospital-acquired medical documentation online on a computer, laptop, tablet, or cell phone at any time of day. This information includes:

  • Diagnostic imaging reports (i.e. CT, MRI, X-Ray, Ultrasound)
  • Discharge summaries
  • Consultation notes
  • Emergency notes
  • Operative reports
  • History and physicals
  • Please note: Laboratory and pathology reports are not currently available in MyChart™, but they will be included in the near future.
You can also self-manage other health information not acquired through the hospital to customize the portal as a personal health record. You can input your:
  • Medications
  • Allergies
  • Immunizations
  • Procedures
  • Chronic conditions
  • Height and weight
  • Mood
  • Upcoming scheduled appointments

 

 

How does MyChart™ receive its information?

Your information is sent to MyChart™ after doctors and health care professionals have enough time to complete their documentation.

How does MyChart™ make sure personal information stays safe and confidential?

MyChart™ is secure like online banking; it uses the same encryption technologies used by the major banks.

I signed up for an account, but I didn't get an activation email. What do I do?

It could take 5-10 business days for you to receive the email from mychart@sunnybrook.ca

 

If you did not receive the email with a four-digit PIN within 10 days, please check your spam/junk folder. If you have checked and haven't received the email, please call the Sunnybrook MyChart™ support line at 1-833-221-2202.

The Sunnybrook MyChart™ Support Line hours of operation are Monday to Friday from 08:30 – 04:30. Response time when leaving a voicemail message is within 24 -48 hours within their hours of operation.

 

I logged into MyChart™ but my test results aren't there. Why?

Results are subject to a delay to provide doctors and health care professionals with enough time to complete all required documentation. Records will be made available as soon as clinicians have validated your information.

If you are looking for an older test result, please note that only test results and medical notes generated after May 8, 2020, are included in MyChart™.

If some of my health information on MyChart™ is not correct, what should I do?

Making changes and/or corrections to your medical record will ensure the quality of your record is maintained. This can be done by contacting Health Information Services at 613-938-4240 ext. 2247.

I have a question about my results - what do I do?

For questions about test results or reports, please contact your healthcare provider.

Can a power of attorney obtain a PIN on my behalf?

Instructions to obtain a PIN on behalf of a patient will be provided by contacting our Release of Information Office at 613-938-4240 ext. 2247.

What happens if I lose or forget my password?

If you lose or forget your password, you can reset it by clicking the “forgot password” link on the MyChart login page, or by calling the MyChart™ Support Team at 1-833-221-2202.

The Sunnybrook MyChart™ Support Line hours of operation are Monday to Friday from 08:30 – 04:30. Response time when leaving a voicemail message is within 24 -48 hours within their hours of operation. 

If I update my personal information (i.e. email, home address, telephone number) on MyChart™, does my information automatically update at CCH?

No, edits you make to your personal details on MyChart™ will not update automatically at the hospital. To update your personal information at CCH, please contact our Patient Registration Department. They can be reached by calling 613-938-4240 ext. 4060.

If I am signed up for MyChart™ in Ottawa, will I be able to access all of my health information in the same place?

CCH's MyChart™ is different than The Ottawa Hospital's online tool, which is specific to their electronic record.

Developed by Sunnybrook Health Sciences and recognized by the Ontario Ministry of Health, CCH's MyChart™ allows health information to be shared across all hospitals and healthcare partners in its system.

Over 40 facilities in Ontario and close to one million patients worldwide (and growing) use the same MyChart™ as CCH is launching. This provides more opportunity for our patients, their caregivers, and health care providers into the future.

Can I add a shortcut to MyChart™ on my smartphone?

Yes! Here's how:

Android            iPhone